Responsible gambling involves the conduct of gambling in a manner where the potential for harm associated with gambling is reduced.

The Company respects the rights of our Customers, and the customers of our Customers (“End Users”), to enjoy the services and to take responsibility for their own conduct, but also acknowledges our own responsibility to our Customers to provide them with the appropriate tools which enables them to effectively manage the End Users gambling activity in a responsible manner.

The Company’s aim is to ensure that Customers using its products and services have access to the required controls which enables their End Users to make informed decisions about gambling.

Problem Gambling

Problem gambling occurs when there is a lack of control over gambling, particularly the scope and frequency of gambling and the amount of recreational time / money spent gambling.

Gambling may have become a problem if a person is:

• Spending more money and time on gambling than intended.
• Starting to lie about your gambling habits and hiding them from other people.
• Borrowing money to pay for general living expenses – e.g., utility bills, basic groceries.
• Taking out loans (including pay day loans) to gamble.
• Losing interest in any activity other than gambling.
• Finding your work or home life is being affected.
• Feeling unable to take breaks when gambling for prolonged period.
• Neglecting your own welfare and that of your family.

The negative impacts may include:

• Extreme financial losses relative to their sources of income.
• Adverse personal effect on the customer, his or her family and friends.
• Adverse effect on employers and work performance.

The Company’s aim is to achieve equilibrium in the provision of gambling services via its customers, considering those End Users who enjoy our services and use them as a form of entertainment, the wellbeing of our customers who have an acknowledged gambling problem, their families and the community at large.

There are many behaviours that we see from our customers that may highlight a potential gambling problem. Potential indicators of a gambling problem may include:

• Depositing large amounts of money (they could be spending more than they can afford to).
• Extended periods of gameplay (they could be spending more time gambling than they had planned to).
• Questioning bet outcomes on a regular basis.
• Numerous deposits (more than normal players – this could suggest they are ‘chasing their losses’.
• Regularly requesting to close/reopen their account.
• Regularly asking for free bets or bonuses.
• Agitated or aggressive interactions over live chat or email.
• Borrowing of funds to fund their gambling (where known).
• Drawing down all their investment funds to gamble (where known).
• Using family or friends’ payment methods to fund their gambling.
• Advising that someone else has used their account.

If we spot any of the above signs (or other behaviour that causes concern), we will have an ‘interaction’ with the customer.

Player Protection Measures

The Company encourages safer gambling and develops and implements tools and controls into its product offering to enable Customers to effectively manage its End Users gambling responsibly. Although the below is not an exhaustive description of the Company’s efforts, details of Customer obligations and the controls offered are explained below.

Preventing Underage Gambling

Plannatech do not permit or condone anyone under 18 years of age (or if different, a jurisdiction’s minimum legal age to gamble) to use its products or services. As a result, the Company takes steps to ensure it is a mandatory requirement from its Customers to not accept registrations from End Users not of the legal age.

Self-Exclusion

Self-exclusion is recognised by the gambling industry as a way for players to control their gambling. The Company has implemented a self-exclusion facility in its product offering to help Customers manage End Users who report or demonstrate that their gambling is out of control and want assistance to help them stop.

The Company’s products and services facilitates its Customers to offer the following self-exclusion options to End Users:

Temporary

Allows the customer to close their account for a minimum period. While their account is closed, they will not receive marketing or promotional emails and any attempt to open a new account will also be blocked or closed as duplicate accounts are detected.

Permanent

A permanent account closure that cannot be undone. Any attempt to open a new account will also be blocked or closed. The customer will also be removed from all marketing and promotion email lists.

Deposit and/or Stake Limits

For End Users of Customers who wish to control the amount of money they are gambling, the Company offers Customers a solution in its product which enables End Users to set a deposit and/or stake limit.